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Metropolitan police officers faced more than 240 complaints of racial discrimination over a year but none of these was ultimately upheld, according to figures released under the Freedom of Information Act.

A freedom of information disclosure shows that it was concluded there was no “case to answer” in any of the complaints submitted – a figure that the chair of the body representing black police officers said was implausible.

DS Janet Hills, chair of the Metropolitan Black Police Association, described it as “an awful scenario”.

“It’s not credible. It is disappointing that the Met are not learning from previous lessons,” she said. “The fact that not one [officer] has been sanctioned, I don’t think they are getting what they have been asked to look at.”

The force defended the blanket exoneration, saying complaints were often due to “a simple misunderstanding or poor communication”.

Privately, some Met chiefs wonder how the disproportionately white force can retain its legitimacy while using coercive powers to police a city with a growing ethnic-minority population. Just 11% of Met officers are from an ethnic minority, compared with 40% of Londoners.

Hills added: “It’s not good for community confidence. We’ve got to start getting it right. We need the community to trust us.”

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